Thank you for taking the time to consider Digishaadi.com as your preferred matrimonial website.
We understand that situations may arise in which you would like to request a refund for services purchased from our website.
The terms and conditions for requesting a refund from Digishaadi.com are explained in this Refund Policy.
Eligibility for Refund: If you have not used the services purchased from our website, we will refund you 100% of the amount you paid.
However, if you have used any of Digishaadi.com's services, we will be unable to process a refund.
Refund Requests: All refund requests must be submitted using the registered email ID used to purchase services from our website.
The request must be made within 2 days of the date of purchase.
Any requests received after the deadline will be ignored.
Refund Processing: Once we receive a valid refund request, we will verify the details and confirm the refund's eligibility.
If your refund request is approved, we will process it within 10 business days.
The refunded amount will be credited to the original payment method you used to purchase the services.
Disputed Transactions: If any transactions are disputed, we may need to contact you for additional information to help resolve the problem.
If we are unable to reach an agreement, we may withhold the refund until the dispute is resolved.
Service Cancellation: We reserve the right to cancel the services we provide to you at any time and without notice.
In such cases, we will refund you for the remaining period of services that you did not use.
Exceptions: We do not provide refunds in the following circumstances:
If you used any of the services offered by Digishaadi.com.
If the refund request is made after the 2-day period has expired.
If a refund request is made for a premium service that was obtained while a promotion or offer was still running.
We reserve the right to change our refund policy at any time and without notice.
Any changes made will take effect as soon as they are posted on our website.
If you have any questions or concerns about this Refund Policy, or if you want to request a refund, please email us at [email protected], and we will be happy to help.